Student Services

FAQs

What computer should I bring to school?

Our internet and services are built to support all major technology brands. We have students using both Apple and Windows computers, including HP, Dell, Lenovo, Asus and Sony. This choice is based on student preference and cost value.

Can I buy my computer/software from Emmanuel or get a discount?

Computer prices are very competitive and can be purchased from any local retailer at a competitive price. Some brands provide additional discounts for students with proof of a .edu e-mail address or student ID card. For software, the Emmanuel College Bookstore provides discounted student software on their website: http://www.journeyed.com.

Do I need to buy a printer?

No. We provide free printing services for all students in our library. If a student would prefer the convenience of printing in their residence hall room, we allow student-owned personal printers. Personal printers must be connected by a wired connection and can’t be used wirelessly.

If my computer breaks, can IT help?

The IT Helpdesk supports only network connectivity to our internet. This includes assistance installing and troubleshooting issues related to your internet connection and virus removal. Assistance beyond this is provided as “best effort” to give advice to assist a student in fixing a problem themselves or to use a local repair store (such as Best Buy only minutes away). The IT Helpdesk does not purchase, install or repair student hardware.

What software should I buy for my computer?

The only recommended software purchase is a word processing/graph/presentation software such as Microsoft Office. There are other products similar to Microsoft Office, if a student is already familiar, but the Microsoft format (.docx, .xlsx, etc.) is the educational standard.

Can I get a job in IT?

Emmanuel IT hires students prior to every semester to learn about technology and provide support to the community. For information about joining our team, contact Al Osward (oswaral@emmanuel.edu), Director of IT Services and Support.

Should I use the wired or wireless connection to the internet?

Both connections are supported and provide the same service.

What if I don’t know my username or password?

For issues with username or password, many of our services provide a “Forgot my username” or “Forgot my password” link. If these links do not help, contact the IT Helpdesk for assistance.

Are there computers on campus I can use?

Yes. We provide computers in our library for public use, both in the Reference Area and our Computer Lab. There are also computer stations located in the lobby area of each residence hall for student use.

Can I use tablets or smartphones on campus?

Yes. Tablets and smartphones connect to our internet similar to other devices, requiring you to input your Emmanuel username and password. Once connected, you can browse the web normally. Most smartphones are also compatible with our e-mail service. For information on connecting your specific smartphone to your e-mail account, contact the IT Helpdesk